Online Sales Policy

REFUNDS & EXCHANGES AT MAGGIE’S BRIDAL & PROM

At Maggie’s Bridal & Prom, we want every customer to feel confident in their purchase. While all in-store purchases are final sale, we do offer limited options for returns and exchanges on online orders. Please review our policies carefully before making your purchase.

Online Orders

We understand that shopping online can be tricky, which is why we offer a return or one-time exchange option for qualifying online purchases.

Eligibility

Requests must be made within 3 days of delivery (including weekends and holidays). Any requests submitted after 4 days of delivery will be rejected. Dresses priced above $700 are Final Sale and not eligible for return or exchange. Item(s) must be unworn, unaltered, with all tags attached, and in original packaging.

Returns

• Returns are subject to a $50.00 restocking fee.
• Refunds will be processed to the original payment method once the item is inspected and approved.
• Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer, calculated at check-out. 

Return Process

• Click the Submit a Return Request button below.
• Fill out the form with your order number, item details, and reason for return.
• Wait for confirmation and return instructions from our team.
• Ship your item back within 2 business days of approval.

[Submit a Return Request]

Exchanges

We offer a one-time exchange within 3 days of delivery. Exchanges must be for an item of equal or greater value (any price difference is the customer’s responsibility). Exchange requests submitted after 4 days of delivery will not be accepted.

Exchange Process

• Click the Submit an Exchange Request button below.
• rovide your order number and item details, along with the style/size you’d like in exchange.
• Our team will confirm availability and provide instructions.
• Ship your original item back within 2 business days of approval.

[Submit an Exchange Request]

Additional Information

Items returned without prior approval will be refused. Damaged, worn, or altered dresses will not be accepted. Refunds and exchanges are processed only after the returned item is inspected.

If you have any other questions about our return and exchange policies, please reach out to us directly at: ethan@maggiesohio.com